| FAQ Freeoptical.com.au |
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| Can we claim the purchase against our insurance ? |
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| You can claim insurance on most leading Health Insurance Funds in Australia, except for MBF and HCF. Our frames and lens are so low that will almost always covered by your private health insurance. That's mean you can get a new pair of fashionable glasses for free every year. However, we advise client to contact health funds for more details. |
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| Shipping cost: |
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| Australia-wide: Absolutely FREE. Once payment is received, most orders will be dispatched within 6 working days. |
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| Optical Prescription |
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| You can get a Optical prescription from your local optical store(Medicare will cover all your eye test cost). Please mention that you want to have your PD measured as well. Once you have it, either fill it in on-line or forward to us by email or attach to your order online (
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), fax (03 9xxx xxxx), telephone (03 xxxx xxxx) or send by mail (PO 2257). Please put your name,contact number and order number in the prescription. |
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| We have all our payment transactions which is secure with 128 bit SSL |
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| To provide our customers a safe and secure shopping experience, we have tied up with Payway and Westpac bank. It offers 128 bit SSL security with all credit card transaction. |
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| Returns/Refunds/Exchanges |
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| We have a 14-days full refund and exchange policy. All goods must be returned in the original condition. Please contact us on
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to arrange a refund. |
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| Our 110% Guarantee |
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At FreeOptical, we promise that you'll love your frame and lens. That's why we've got the strongest guarantee in the industry. If you're ever dissatisfied with your glasses and any other optical products for any reason, we will provide you with a full replacement or a full refund, plus 10% off your next order. We know that your glasses is important part of your sights, so we use the highest-quality frames, the latest lens coating technology, and a cutting-edge lens edging system. The result: we're able to provide you with sharper, clearer vision at the lowest price. Today, more and more people around Australia entrust optical needs to FreeOptical, the Australia foremost optical company. (Review and Praise from Internal and external customer following here.)
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| Privacy Statement |
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| Customer information is used only for the purpose of processing and delivering ordered goods and notifying customers of any special promotions. This information will not be sold or released to any third party. Please see our detail privacy statement here. |
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| All prices are in $AUD |
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| Only the frame incurs GST. All prescription lenses are GST free. Your tax invoice, which you will receive with your new glasses, will indicate the GST included. |
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